Real-Time Topic Monitoring & Alerts

Your HR team is flying blind.

Harassment complaints buried in survey responses. Safety incidents mentioned in chat. Union whispers spreading across locations. By the time you see it, it's too late.

72 hrs

Average delay before HR sees critical feedback

91%

of workplace incidents mentioned before they escalate

Get Early Access See How It Works

SmartFeedback™ Monitor

Trident Staffing

Urgent Safety Incident

2 min ago

"...forklift almost hit me in warehouse C. This is the third time this week. Nobody cares."

Source: Employee Survey #4821 · Dallas, TX

SMS sent to VP Safety

Warning Union Activity

18 min ago

"Met with union organizer last night. A lot of us are interested. Management won't listen otherwise."

Source: Anonymous Feedback · Phoenix, AZ

Email sent to CHRO

Informational Burnout Keywords

1 hr ago

"I'm exhausted. Working 12-hour shifts every day for 3 weeks. Can't keep this up."

Source: Exit Interview Transcript · Atlanta, GA

SMS sent to Site Manager

Legal & Safety

• harassment, assault, threat

• injury, accident, OSHA

• discrimination, lawsuit

Labor Relations

• union, organize, strike

• walkout, collective action

• unfair labor practice

Retention Risk

• burnout, exhausted, quit

• toxic, hostile, bullying

• looking for new job

Competitive Intel

• [Competitor names]

• poaching, recruited

• better pay, offer letter

AI Semantic Matching

SmartFeedback™ catches variations, misspellings, and contextual phrases—not just exact keywords.

How It Works

Define → Scan → Alert

SmartFeedback™ watches every communication channel in real time and texts you the moment a trigger appears—with full context.

Define Your Triggers

Build a custom library of keywords and semantic phrases: harassment, safety incidents, union activity, burnout signals, competitive threats. Add company-specific terms, competitor names, and role titles.

Real-Time Monitoring

SmartFeedback™ scans every survey response, candidate chat, exit interview transcript, and employee communication as it arrives. AI-powered semantic matching catches variations and context—not just exact keywords.

Instant SMS + Email Alerts

The moment a trigger fires, designated leaders get an SMS and email with the source, sender context, and full message. Urgent alerts (legal/safety) skip the queue and escalate immediately.

Employee sends feedback

"Manager yelled at me again today"

AI scans in real-time

Matches "hostile behavior" trigger

VP HR gets SMS alert

Within 60 seconds

Features

Built for compliance, legal, and HR teams

Custom Trigger Library

Define keywords, phrases, and semantic patterns for harassment, safety incidents, union activity, legal threats, burnout, and competitive intel. Add role names, competitor names, and location-specific terms.

Unlimited triggers Semantic AI matching Multi-language

Multi-Channel Real-Time Scanning

Monitor all inbound communication: employee surveys, candidate feedback, exit interviews, chat transcripts, SMS, email, and more. SmartFeedback™ scans every message as it arrives—no batch delays.

Survey responses Chat & SMS Transcripts

Instant SMS + Email Alerts

Alert recipients get the full context: source channel, sender info (anonymized if needed), message content, and timestamp. Urgent alerts (legal/safety) escalate to multiple leaders simultaneously.

SMS within 60 sec Email backup Multi-recipient

Severity Tiers & Escalation

Classify triggers by urgency: Urgent (legal/safety), Warning (retention risk), or Informational (sentiment tracking). Urgent alerts skip the queue and notify C-suite immediately. Configurable escalation paths.

3 severity levels Auto-escalation Custom routing

Full Audit Trail

Every trigger, alert, and delivery logged with timestamps for compliance audits.

False Positive Tuning

Adjust sensitivity thresholds to reduce noise and refine trigger accuracy over time.

GDPR/CCPA Compliant

Anonymization options for sensitive data. Full data residency controls.

Before SmartFeedback™ vs. After

Most HR teams find out about critical issues days or weeks too late. SmartFeedback™ gives you real-time visibility.

Without SmartFeedback™

Safety incidents buried in survey results for 72+ hours before anyone sees them
Union organizing activity mentioned in feedback—but HR doesn't find out until it's too late
Harassment complaints sit in inbox folders while legal risk compounds
HR manually reviews thousands of feedback responses looking for red flags
No real-time visibility into employee sentiment trends across locations

With SmartFeedback™

VP of Safety gets SMS within 60 seconds when "forklift accident" appears in feedback—before OSHA needs to know
CHRO alerted immediately when "union organizer" is mentioned—time to engage proactively, not reactively
Legal team notified in real time when harassment keywords trigger—with full context and audit trail
Zero manual review required—AI scans everything and surfaces only what matters
Dashboard shows trending topics by location, department, and time—spot patterns before they become crises

Integrations

Works with your existing HR stack

SmartFeedback™ connects to any communication platform via REST API. Native integrations with Cadient products for zero-config setup.

iCIMS

Any ATS

REST API

POST /api/v1/feedback/ingest
Content-Type: application/json
Authorization: Bearer YOUR_API_KEY

{
  "source": "employee_survey",
  "channel": "web_form",
  "sender_id": "emp_82914",
  "location": "Dallas_TX",
  "department": "Warehouse_Operations",
  "message": "Forklift almost hit me in warehouse C...",
  "timestamp": "2026-03-11T14:22:31Z",
  "metadata": {
    "survey_id": "survey_4821",
    "question": "safety_concerns"
  }
}

// SmartFeedback™ scans in real-time
// If trigger matches → SMS alert fires within 60 seconds

Full API documentation at docs.cadient.ai/smartfeedback

FAQ

Common questions

SMS alerts are typically delivered within 60 seconds of a trigger match. Email alerts follow immediately after. For urgent severity triggers (legal/safety), SmartFeedback™ sends simultaneous alerts to all designated recipients. You can configure escalation workflows—if the first recipient doesn't acknowledge within 5 minutes, the alert cascades to the next leader in the chain.

Yes. SmartFeedback™ is ATS-agnostic and integrates via REST API with any HR, survey, or communication platform. If you're already using Cadient products (SmartRegistry, SmartDashboard, SmartTenure), integration is instant—no configuration needed. For non-Cadient platforms, setup takes about 30 minutes with our API documentation. We also offer white-glove onboarding for enterprise deployments.

SmartFeedback™ uses AI semantic matching, not just exact keyword matching—so it understands context and reduces false positives from the start. You can also tune sensitivity thresholds per trigger. For example, if "union" triggers too many alerts in a healthcare context (union benefits, credit union), you can add exclusion terms or adjust the confidence threshold. Every alert includes a confidence score (0-100%), and you can set minimum thresholds to filter out low-confidence matches.

Absolutely. SmartFeedback™ is fully GDPR and CCPA compliant. You can configure anonymization rules to remove or mask sender identities in alerts—especially useful for sensitive feedback channels like anonymous surveys. All data is encrypted in transit and at rest. We offer data residency options (US, EU, APAC) to meet local compliance requirements. Full audit trails log every trigger, alert, and access event for legal and compliance reviews.

SmartFeedback™ is a standalone product but integrates seamlessly with the Cadient SmartSuite. If you use SmartRegistry (onboarding feedback), SmartTenure (retention signals), or SmartDashboard (manager sentiment), SmartFeedback™ scans all those communication channels automatically—zero extra configuration. You can also use SmartFeedback™ independently to monitor any HR feedback platform, survey tool, or chat system. It's built for flexibility.

Every SmartFeedback™ customer gets a 30-minute onboarding session with a Cadient specialist. We'll help you define your initial trigger library based on your industry, compliance needs, and organizational priorities. We also provide trigger templates for common use cases (harassment, safety, union activity, burnout) that you can customize. Ongoing support is available via email, chat, and phone—and we offer quarterly strategy reviews to optimize your alert configuration as your needs evolve.

Your HR team is flying blind.

The HR Visibility Crisis

How It Works

Define Your Triggers

Real-Time Monitoring

Instant SMS + Email Alerts

Features

Custom Trigger Library

Multi-Channel Real-Time Scanning

Instant SMS + Email Alerts

Severity Tiers & Escalation

Full Audit Trail

False Positive Tuning

GDPR/CCPA Compliant

Trending Topics Dashboard

Before SmartFeedback™ vs. After

Without SmartFeedback™

With SmartFeedback™

Integrations

FAQ

Stop flying blind. Start catching crises early.

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